Communication and writing skills

Qus. 1 : The document that is used to communicate within the organization is called

1. letter
2. memo
3. e-mail
4. telex

Qus. 2 : When speaking to business associates or customers, always open the conversation to questions and_________.

1. Clarify
2. Clarifications
3. Confidence
4. Correctness

Qus. 3 : With respect to the body language, the handshake conveys the confidence is

1. Firm
2. Limp
3. Loose
4. Incomplete knowledge

Qus. 4 : An individual’s actions are most likely to be strongly controlled by conscience if they have a(n) ________ type of personality?

1. Inner-directed personality
2. Other-directed personality
3. Partial-Directed
4. None of the above

Qus. 5 : All communication events have a ___

1. Resource
2. Source
3. Start
4. End

Qus. 6 : There is the prospect of immediate __________ in oral communication.

1. Reaction
2. Reflection
3. Response
4. Reset

Qus. 7 : Which kind of word to be avoided for verbal communication?

1. Simple
2. Technical
3. Easy
4. Local language

Qus. 8 : Which type of negotiation necessitates the presence of an observer?

1. Formal
2. Informal
3. Both
4. Friendly

Qus. 9 : "communication" word has been derived from which Latin word, meaning common.

1. communis
2. Community
3. Communication
4. None of these

Qus. 10 : Communication is a part of ____ skills.

1. Soft
2. Hard
3. Rough
4. Short

Qus. 11 : Communication is a non-stop____ .

1. Paper
2. Process
3. Program
4. Plan

Qus. 12 : In social letter which of the following will include.

1. Official
2. business
3. friendly
4. None of these

Qus. 13 : _____communication is the process of exchange of information or message between two or more persons through written or oral words.

1. Non-Verbal
2. Verbal
3. Visual
4. None of these

Qus. 14 : ______ communication is the expression or exchange of information or messages without using any spoken or written word.

1. Non-Verbal
2. Verbal
3. Oral
4. None of these

Qus. 15 : Social letters include _____ letters.

1. friendly
2. Business
3. formal
4. None of these

Qus. 16 : In business communication, grapevine is an example of

1. Formal communication
2. Informal communication
3. Group task
4. Business talk

Qus. 17 : The document used as evidence in legal cases is

1. Letter
2. Memo
3. Notice
4. Minutes of meeting

Qus. 18 : While conversation, the most helpful feature for listeners to understand meaning is/are

1. Tone
2. Pitch
3. Both of these
4. None of these

Programs